Team-based task management: boards and knowledge documentation
Posted: Mon Jan 06, 2025 4:23 am
The tool Jira (Atlases) is particularly popular in the IT sector for process and task tracking. In conjunction with Confluence, it is often used for knowledge documentation. The visualization and distribution of tasks are essential, especially in the area of virtual teams, which is why it is recommended to display them as shown in Fig. 1.
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Fig. 1: Example of a Jira board , Source: Lindner (2020)
Even if it doesn't really matter whether you display tasks visually using a board like this or simply as a to-do list, it is important for effective collaboration within virtual teams that every employee always knows which night clubs and bars email list colleagues are responsible for which task area and how the current processing status is defined. Such tools are particularly helpful for prioritizing individual tasks so that they can be processed first.
But the documentation of knowledge also plays an important role. Suitable software tools bring with them the advantages of transparency, timeliness, findability, search functions and integration with other software. An example of such software is the Confluence program.
Fig. 2: Example of using Confluence , Source: Lindner (2020)
Process-based task management: ticket systems
Process-based tasks can also be managed via ticket systems (see Fig. 3). A ticket system is a tool for receiving, classifying, distributing and processing requests. The team can respond specifically to specific requests. It can also ensure that customer messages are not lost. Another advantage is that the general and current status of a ticket's processing can be viewed and tracked at any time. This makes working with ticket systems extremely transparent and structured.
Fig. 3: Task management using a ticket system , Source: Lindner (2020)
Conclusion
The advantages of commercial software are often the easier application and the design. Disadvantages include data protection and the high level of dependency on a provider (vendor lock-in).
In this area in particular, I see open source as having just as much functionality as commercial solutions and would prefer the latter due to the sovereignty of the data. In the area of team-based task management, I see the commercial software tools as still somewhat more advanced and in the area of process-controlled task management, I even see free open source solutions as having an advantage.
text
Fig. 1: Example of a Jira board , Source: Lindner (2020)
Even if it doesn't really matter whether you display tasks visually using a board like this or simply as a to-do list, it is important for effective collaboration within virtual teams that every employee always knows which night clubs and bars email list colleagues are responsible for which task area and how the current processing status is defined. Such tools are particularly helpful for prioritizing individual tasks so that they can be processed first.
But the documentation of knowledge also plays an important role. Suitable software tools bring with them the advantages of transparency, timeliness, findability, search functions and integration with other software. An example of such software is the Confluence program.
Fig. 2: Example of using Confluence , Source: Lindner (2020)
Process-based task management: ticket systems
Process-based tasks can also be managed via ticket systems (see Fig. 3). A ticket system is a tool for receiving, classifying, distributing and processing requests. The team can respond specifically to specific requests. It can also ensure that customer messages are not lost. Another advantage is that the general and current status of a ticket's processing can be viewed and tracked at any time. This makes working with ticket systems extremely transparent and structured.
Fig. 3: Task management using a ticket system , Source: Lindner (2020)
Conclusion
The advantages of commercial software are often the easier application and the design. Disadvantages include data protection and the high level of dependency on a provider (vendor lock-in).
In this area in particular, I see open source as having just as much functionality as commercial solutions and would prefer the latter due to the sovereignty of the data. In the area of team-based task management, I see the commercial software tools as still somewhat more advanced and in the area of process-controlled task management, I even see free open source solutions as having an advantage.